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Doo Prime's server couldn't connect when there was a big market situation, causing my account to explode and lose money
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Hermann Walter
2024-05-08
相关交易商:
Doo Prime
监管机构: FCA,ASIC,Mauritius FSC,VFSC,Seychelles FSA,Labuan FSA
维权: 交易损失赔偿
维权金额: $915
进度: 处理中
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Hermann Walter 发起投诉
2024-05-08

On the evening of May 3, 2024, the non-agricultural market situation, Doo Prime's service connection was not normal. I placed a long gold order at about 9.31 minutes after the non-agricultural data was released. The server froze one minute later, and MT4 It showed that the disk was not moving, and the connection was successful only after about 9.34 minutes. As a result, my long position of 0.45 lots was liquidated, resulting in a loss of US$915. Later, I pulled up the MT4 transaction log, which showed that after I successfully placed the order, there was a problem with the server. It showed that the connection was successful after several times, and then the connection was lost immediately. After communicating with the platform’s customer service, I asked the platform to compensate for my trading losses. The platform did not admit that there was a problem with the service and did not assume responsibility.

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