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OctaFX freeze my account
Dave Farley
Indonesia 2022-12-13
Related Broker:
Regulators: CySEC,FSCA
Claims: Fund Recovery
Amount: $19140
Progress: Replied
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We have received your complaint about OctaFX. 

Could you please provide some details of your trading in OctaFX (such as: trading account number, trading records, and withdrawal records)? We will try to contact this broker for you.

Dave Farley File a Complaint

Octafx has frozen my account and there is still 19140 usd in my balance without withdrawals, After I submitted my withdrawal request, the platform sent me an email saying that the amount I withdrew exceeded the deposit amount and then froze my entire balance and prevented me from withdrawing. I asked the customer services and they told they will check for me and handle this. But I have not received any money or solutions from them and it has been two weeks. I choose them for their reputation but now i think they are scammer.