Financial Dispute Resolution Commission

The British Financial Dispute Mediation Commission (FDRC) was created by experienced financial professionals and lawyers to serve financial institutions, including foreign exchange brokers, asset management companies, trust funds and payment service providers. It is a neutral third-party financial dispute resolution center.

The FDRC is supervised by the Advisory Council, the 5 members of which are composed of financial institutions (FDRC members) and investors, including an independent chairman, two industry representatives and two investor representatives. The member' s term is two years.

The FDRC has an Independent Panel composed of experts to provide professional advice to program evaluators.

The FDRC also has In-house Experts specializing in conflict management. It provides a three-level complaint process designed to effectively and thoroughly resolve disputes.

The FDRC is not a government agency, nor a regulator, and does not regulate foreign exchange.

Generally speaking, FDRC-regulated broker profile will be found at the FDRC Register page on its website. Try to find it and check if it will match the info from the broker website.

The detailed steps are as below:

1. Find the company reference number or name of the broker, which you can get from the broker's website; 

2. Enter the reference number or name into the search bar on http://register.fdrc.org.uk/;

3. Check the company details.

When you have disputes with a FDRC-regulated broker, you can proceed the following ways:

1st way: The recommended way is to contact the financial service provider directly and discuss with them to find a solution. Email Compliance.handling@fdrc.org.uk to get the contact information of the provider. The member company should notify the customer that the complaint has been received within 5 days, and respond to the complaint within 14 days according to its internal dispute resolution (IDR) procedure.

2nd way: If you' re not replied by the member company within 14 days or not satisfied with its reply, you can submit a complaint to the FDRC on the occasion. The complaint will be resolved in the investigation period or be taken over by the FDRC team to make a final decision.

3rd way: If the 2 ways above can't solve the dispute, the last way is to issue a case to the court in the UK.