easyMarkets: What Do Consumers Say about it?

While it's reassuring to know a broker is regulated and holds a solid reputation, delving into its user experience remains an important step before entering work with the broker for most traders. 

In today's article, BrokersView has sorted out and categorized user reviews for the forex broker easyMarkets, which may be worth reading for those of you who are in the process of choosing a broker, and hopefully will provide you with some valuable reference information.

About easyMarkets

Established in 2001, easyMarkets was one of the first brokers to offer online forex trading. As the company developed, so did the range of products it offered, including cryptocurrencies, metals, commodities, and indices. easyMarkets received an AFSL license from ASIC in 2003, its first license, and it has since received authorization to offer financial services and products from regulators successively, such as CySEC, and Seychelles FSA. In 2016, the broker rebranded from easy-forex to easyMarkets.

easyMarkets offers traders VIP, Premium, and Standard accounts with no commissions or account fees, a minimum transaction size of 0.01 lot, and a maximum leverage of 1:30. easyMarkets offers fixed spreads on its web and app platforms as well as MT4, and floating spreads on MT5. The trading platforms easyMarkets supports include its own web platform and its trading app launched in 2011, as well as TradingView and MT4, MT5.

easyMarkets also offers a wide range of trading tools, including dealCancellation, Freeze Rate, and Inside Viewer, among others.

Good reviews far outnumber bad ones

Overall, users have far more favorable reviews of easyMarkets than unfavorable ones. We classify the positive reviews the broker has received into the following four areas:

Good experience

A lot of users said they were very satisfied with their experience with easyMarkets, whether it is the trading app, staff support, or transaction security. Faust also mentioned that easyMarkets has a variety of instruments that fit multiple budget levels and the spreads are reasonable. The integration with TradingView also seemed to make it possible to fulfill his needs.

Good customer service attitude and professional team

In terms of customer service, quite a few users found easyMarkets staff to be friendly and patient in helping to resolve issues raised by them, with one user even saying that his account manager would call on time if he had a query. Several other users felt that the easyMarkets team was responsive and professional, offering them helpful advice.

Simplicity and ease of use

A number of users found trading with easyMarkets simple and easy, including deposit and withdrawal. A user described the broker as being as easy to use as its name suggests.

High level of client trust 

easyMarkets seems to have gained a high level of trust with its users. salem fares, who has been dealing with easyMarkets for 20 years, said that he tried many brokers but always ended up returning to easyMarkets because of its trustworthiness. Abu Monsur said that he was considering a return after seeing the improvements that easyMarkets has made.

Users are somewhat unhappy with easyMarkets

Suleiman thought that easyMarkets should perhaps offer some incentives to regular customers and some cash back for losing trades. easyMarkets responded by passing on his suggestion to his account manager.

Another user commented that easyMarkets has the largest spreads he has ever seen and that the withdrawal process is slow. Regarding the spreads, easyMarkets explains that it offers floating spreads on MT5 and that there might be a chance to take advantage of tighter spreads. As for the client’s negative feedback on its withdrawal process, easyMarkets replied that withdrawals are processed within two business days and this client's withdrawal has been completed.

baba toure seemed to have delved into the trading system of easyMarkets. He considered the broker to be good for swing trading and to provide good customer service, but he also revealed some bad aspects. According to baba toure, easyMarkets disabled Expert Advisor (EA) once his trading has become profitable and hedging needs to be authorized or it will be judged as malicious activity. He also believed that the broker set a high stop-loss level and that the deal cancellation feature was fraudulent, making it easy to suffer losses.

Bad experience for some easyMarkets users

Arif Amanat complained that when he withdrew his money easyMarkets froze his account and wanted him to deposit $30,000. Ahmas AIs encountered a similar problem, and when he contacted customer service he was told that he needed to pay half of the amount he earned in order to get his money back.

Stephen Okonkwo's account was also frozen because easyMarkets believed that he was using multiple trading accounts to make profits via unusual trading activities. Stephen said that he fully understood easyMarkets' terms and conditions, he believed that easyMarkets had no evidence and no reason to do so. easyMarkets responded that malicious hedging and multi-account operations are considered unauthorized activities under the Client Agreement.

One user shared that his USDT withdrawal hadn't been credited to his account for almost 10 days and he still hadn't received the assets after contacting customer support and sending his USDT-TRC20 address.

Manoj.c considered the spreads too high and the unique features easyMarkets claims to be a scam. There is also an easyMarkets user who said that the broker set a default deduction on each of his trades.

The above reviews were collected from the Internet on September 7th.

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