Where is the Missing Balance? A Trader Complains About HF Markets' Mismanagement

Hanzala Ilyas, a client of CFD broker HF Markets, recently voiced his frustration on social media, alleging that his deposit had disappeared and that the broker had failed to handle the matter appropriately.

On May 30, trader Hanzala shared his experience on LinkedIn, saying that after depositing $450 in his HF Markets account, he had not traded for almost two months. However, when he logged into the account, he found his balance at zero.

Hanzala immediately contacted customer service, but after the communication, he felt that HF Markets had not offered any practical help.

_{Hanzala communicates with the support team after he found the empty account}

At first, the staff suspected that the customer's account had been compromised, but Hanzala denied this possibility by saying that he had never disclosed his account information to others.

HF Markets' customer service then believed the money was withdrawn by Hanzala herself. However, Hanzala insisted that he never made a withdrawal, nor did he receive any withdrawal verification emails. According to the chat records he provided, Hanzala stated that after receiving the deposit confirmation email, he did not receive any 2 factor authentication messages or notifications about withdrawals. Additionally, he recorded a video as evidence to present to customer service.

Hanzala said, “This feels like a clear case of mismanagement or even fraud.” He demanded accountability and a refund.

Although HF Markets' official LinkedIn account responded to Hanzala's post, assuring that the matter would be handled appropriately, five days have passed since the incident, and no updates have been provided.

_{Client's account shows a withdrawal record dated May 26, reflecting a transaction of $490 in cryptocurrency}

On June 4, Hanzala posted again, saying, “HFM - I need answers.”

Based on a screenshot posted by Hanzala, his account shows a withdrawal record dated May 26, reflecting a transaction of $490 in cryptocurrency.

Another HF Markets client responded to Hanzala's post, noting that emails from the broker often go to Spam automatically—a situation he deemed unfair. If someone attempts to log into his account, he wouldn’t receive an alert via email.

_{Another client notes that emails from the broker often go to Spam automatically}

BrokersView reminds you

MF Markets is a broker that provides CFDs on forex, commodities, metals, indices, and others. The broker holds licenses issued by the UK Financial Conduct Authority (FCA), the Dubai Financial Services Authority (DFSA), the Financial Sector Conduct Authority of South Africa (FSCA), and other financial regulators.

If you have a dispute with a broker, you can initiate a Complaint against the broker through BrokersView. The BrokersView team, as a third party, will communicate with the broker or assist you in reporting issues to related regulators.

Updates on June 6, 2025:

Following the BrokersView article, client Hanzala Ilyas has recovered his funds yesterday.