Most investors, in particular beginners, are prone to ignoring a broker’s service attitude when selecting a trading platform. However, the attitude towards customers will significantly affect the trading experience. Therefore, to assist investors in making an informed decision, BrokersView monthly updates the list of brokers and ranks them by complaint satisfaction. We aim to provide useful insight into how they value their clients’ opinions and the overall level of customer service they provide.
The most prevalent complaints this month encompass a variety of issues. These include unable to withdraw funds, malicious profit removal, account blocking, unresponsive cutomer services, fake investment packages, unreasonable requirements for extra fees.
The list of involved brokers is provided below for reference purposes.
In April, investors complained to the above brokers about a variety of issues. Among them, the brokers on the good list successfully resolved their customers' grievances and provided satisfactory answers. They were recognized by investors for their excellent customer satisfaction.
However, the broker on the bad list did not deliver results that fully satisfied investors when dealing with customer complaints. It is worth mentioning that Artosnomics in the list is an unregulated broker, a company that runs a business without any licenses from regulatory bodies. When working with such a broker, it is difficult for investors to get a satisfactory reply and resolution to their complaints.
BrokersView wants to underscore the importance of staying informed about broker-related complaints which, along with regulatory information, can serve as helpful indicators when it comes to selecting a broker. Taking complaints into account helps reduce risks.
Investors can file a complaint through BrokersView in case of any suspected violations. Acting as a third party to protect your rights at no cost, we will assist you in communicating with the broker or help you send emails to the regulator.
Submit a complaint via this link to BrokersView: https://www.brokersview.com/complaint