Investor Files Complaint Against Capitalix Over INR 15 Million Loss

Nimmy Jose, an Indian investor, accused Capitalix, an online trading provider regulated by the Seychelles Financial Services Authority (Seychelles FSA), of cheating her out of 15 million Indian rupees on BrokersView Complaint.

According to Nimmy, when her trading account suffered a loss for the first time, her account manager assured her that the losses would be recovered and advised her to invest more. But what happened later was totally different from what the manager had promised - Nimmy said she did not recover her loss, while the shortfall became more serious.

When she had already lost Rs 15 million, the manager still promised to make up for all the losses within three months.

According to the deposit records provided by Nimmy, she deposited and traded gold and silver CFDs and other financial products with Capitalix between February 2024 and January 2025. Her account showed a negative balance of $47,125.2.

_{Deposit records provided by the investor}

The investor said the account manager who made the promises was very persuasive and lured her into making deposits.

After receiving Nimmy's complaint, the BrokersView team quickly conveyed the investor's claims to Capitalix.

It wasn't long before the investor received an email from Capitalix. The broker indicated that it had tried to contact the client and wanted to communicate with the client over the phone.

_{Closed positions}

Capitalix wrote: “Your insight are valuable to us, and we are eager to address any feedback or concerns you may have.”

After a phone conversation with a Capitalix representative, Nimmy updated the complaint and said that the broker had offered her money and encouraged her to trade stocks. While Capitalix assured investors of their support, it seems that this 'help' did not include financial compensation.

BrokersView reminds you

Trading problems may be inevitable and happen almost every day. Therefore, it is crucial for every investor to carefully choose a broker, considering factors such as regulation, quality of service, and trading costs.

If you encounter a dispute with a broker and are dissatisfied with the outcome, collect all relevant evidence and submit a Complaint through BrokersView. Our team will mediate in the dispute or submit a complaint to the relevant regulatory bodies.