I have been trading in XM for more than half a year. And I encountered this situation on my first withdrawal. In the beginning, their manager told me that my withdrawal request is absolutely fine as long as the deposit is fine. But I applied for it for almost half a month, and the money has still not arrived till now. Every time I ask customer service when the withdrawal will arrive, they said at the latest 3-5 days. It has been so long and I didn't receive any money. The manager speaks is to fool people! Now the official website can not enter; no one answers the phone or replies to e-mail!