CONTENT Dear Skyline Trading,I am writing to formally file a complaint regarding unresolved issues with my account(s) on your platform, specifically involving a pending withdrawal request (Transaction ID #3470) and the inability to complete internal balance transfers to my wallet. Timeline of EventsFunding & Trading: I deposited a significant amount and actively traded on your platform in good faith.Withdrawal Request Submitted: I submitted a withdrawal request, which has remained in a pending state without any update or explanation for an extended period.Unclear Manager Assignment: The names Enday Gray and Ahmed Magdy appeared during ticket creation, but I have never had any direct communication with them.Primary Contact Ineffective: My assigned contact person, Sayyed Oarvezalam, has failed to provide meaningful support or updates despite multiple follow-ups.Internal Transfers Not Processing: I have also been unable to convert my balance to wallet or process any internal transfers, with no communication about why this is happening.Key ConcernsUnexplained Delay: My withdrawal request remains pending without status updates, which is unacceptable for any legitimate financial platform.Internal Transfer Restrictions: I cannot access my own funds even via internal conversion, further limiting my ability to manage my account.Lack of Communication: I have received no formal responses, explanations, or resolution timeline.Multiple Accounts Affected: I have two active accounts on your platform, both experiencing the same issues.What I Am RequestingPlease consider this my formal complaint, and I respectfully request:Immediate update and release of my pending withdrawalImmediate resolution of internal wallet transfer issuesA written explanation detailing the cause of these delays and what steps are being taken to resolve themKindly acknowledge receipt of this complaint. I expect a professional and prompt response.
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